Refund policy

Customer Guarantee

If a Customer is dissatisfied with their product, Waiora will refund the full purchase price of any order that was placed directly with Waiora (less shipping charges) within 30 days of receipt (see "Return Merchandise Authorization"). 

Return Merchandise Authorization

Any product being returned to Waiora must include a Return Merchandise Authorization (RMA) Number issued by a Waiora Elite Support Team member. The RMA issued will be valid for 30 days. Only authorized returns that bear the appropriate RMA number will be honored. We will not honor or be responsible for any unauthorized return.

Non-refundable Items

Opened products and products purchased from independent vendors are not refundable. Waiora will not honor product refund requests made after 30 days of receipt of any given order. Requests to refund multiple AutoShip orders for previous months will not be honored by the company. Refusal to accept shipment is not considered an acceptable form of return.

When the above procedure has been completed and the return has been verified, a refund for the purchase will be issued in the original form of payment within 30 days.

Please call the Waiora Elite Support Team at 1-866-MY-WAIORA (1-866-699-2467) for more information, or email us support@waioracommunications.com.